I needed a new battery for an expensive watch which I had purchased at Walt Disney World. I asked the owner to be very careful and noticed him trying to take off the back plate while talking on his cell phone. I saw he was having trouble and called to him to stop but he ignored me and proceeded to use another tool to "pop off" the back plate and change the battery. When he finished there were four scratches on the face of the watch. I was devastated.
